KAREN M. SMITH & ASSOCIATES LLC

Pinpoint Writing.

Repeatable Processes.

Instructional Design & Development. 

Karen M. Smith & Associates (KMS & Associates) is a respected professional services firm empowering teams with smoother, succinct, and engaging documentation, business repeatable processes and training to achieve effective outcomes, consistent operational performance and targeted financial results. 

Who We Are

Vision

To drive business outcomes through the documentation and improvement of repeatable business processes

Mission

To provide the highest quality and most user-friendly documentation and training that continuously meets and exceeds the service expectations of our clients.

Core Values

We are committed to delivering a customer-first solution based upon truth, integrity and quality.

Why Choose KMS & Associates

Clients choose KMS & Associates for their professionalism, knowledge, responsiveness, and creativity. We successfully bridge people, processes and technology.

Proven Expertise

Karen M. Smith & Associates has a long history of making highly complex technical information understandable to a nontechnical audience.

Industry Expertise

We possess a broad understanding and expertise in many industries, including technology/technical, mortgage, real estate investment, environmental, medical device, healthcare, tollway, education and more.

Extensive Innovative Toolbox

We continually upgrade our extensive toolbox of collaborative, compliant documented solutions to continuously meet and exceed the service expectations of our clients.

User-Friendly Documentation

Our user-friendly documentation and training are of the highest quality and encourage usage and repeatable business processes.

One-Stop Shop

Our offerings provide a one-stop shop for user documentation, repeatable business processes, and instructional design and development.

Client Satisfaction

Our work is not complete until our clients are totally satisfied with the outcome. The level of referrals we receive from our clients highlights their satisfaction with their results.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Solutions

Professional Services Empowering Teams to Achieve Effective Outcomes

Clients choose KMS & Associates for their professionalism, knowledge, responsiveness, and creativity.

Technical Writing

working with pencils and documents

Business Writing

Instructional Design & Development

Trainer designing course on a white board

Schedule a Consultation 

Call now

214.929.6487

Industry Expertise

Browse what you’re looking for.

Mortgage

Healthcare

Tollway

Medical Device

Financial Services

Real Estate

Don’t See Your Industry Above?

what People Say

Clients choose KMS & Associates for a number of reasons.

Humor & Professionalism

I attended a stress management class for single parents which was facilitated by Karen Jackson.  I was impressed with her knowledge, professionalism, and a bit of humor which topped off the presentation.  Looking forward to the sequel. — B. Stewart

Geared to Our Goals & Expectations

We wanted to produce professional documentation for all aspects of the company. I’ve chosen to work with a professional documentation expert, Karen Jackson who has a very impressive body of work.  She has documented highly complicated processes with 100’s of moving parts. — D. Parton, Prolora

Valued Contributor!

During her eight months working with our organization, Karen demonstrated strong writing and organizational skills. Her work received positive feedback from the various customers in our organization and she was a valued contributor to our internal Marketing and Communications team. — W. Reynolds, Director, IT Product Management

Productive & Detailed

I have had the pleasure of working with Karen Jackson. She is professional and enthusiastic about her work.  She is productive and detail oriented. I would not hesitate to recommend Karen for any job.– D. Honas, Sr., Sr. Technical Writer
Meet Karen

Business Associates

Contact Us
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KMS
Writes!

Karen M. Smith & Associates (KMS & Associates) is a certified woman owned writing and training company that operates under the watchful eye of owner, Karen M. Smith Jackson. Find out how we can assist you with your writing, documentation and repeatable business processes.

Certifications
Phone

(214) 929-6487

(c) 2023  Karen M. Smith & Associates LLC. All Rights Reserved

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